Why SWEET Spot Service?

If employees don't understand why Customer Service is so important to the company and to themselves, they will not focus on it.

The SWEET Spot Service course shows employees why they need to provide great service and how to do it. Employees will go through exercises and  practice scenarios so they feel comfortable and know exactly what to do from day one.

Course includes:

• Why Customer Service is so important
• Your role in the Customer Relationship
• 5 steps of SWEET Spot Service
• Questioning, listening and problems solving skills
• How to provide the best Customer Service
• A variety of interactive and engaging practice exercises

Course Details:

Series: Sales and Service

Code: SS-SSService-1208

Length: 20 minutes (approx)

Audience: Associates and Managers

Language: English, French

Format: Web-based