Retail Training - Sales and Service Courses

Course Summaries:

Orientation

Improves employee confidence and job readiness.includes:
  • Understanding your environment
  • Being a team player
  • Having the right attitude
  • Being present and on time
See more of: Orientation		 orientation training

SWEET Spot Service 

Increase Sales and Customer Satisfaction Levels.Course includes:
  • Why Customer Service is so important
  • Your role in the Customer Relationship
  • Questioning, listening and problems solving skills
  • How to provide the best Customer Service

See more of: Sweet Spot Service

 customer service

SWEET Spot Selling

Increase Sales, Close ratios by enhancing employee selling skills and confidence.Course includes:
  • Key customer types
  • Open-ended questioning
  • Effectively using features and benefits
  • Effective ways to close the sale and handle objections

See more of: Sweet Spot Selling

 selling skills

Basic Merchandising 

Improves appearance of store by helping all employee to understand the importance of merchandising.Course includes:
  • Maintaining store appearance
  • Proper signage and displays
  • Maintaining traffic areas
  • Importance of product placement

See more of: Basic Merchandising

 merchandising training